Shop Policies & F.A.Q.

Payment

We accept payment from Visa, MasterCard, American Express and Discover via Squarespace and Stripe payment processing. Learn more about Stripe’s security, fraud prevention, and privacy policies.

Shipping

Orders are shipped via USPS First Class mail within 3 business days of purchase. You’ll receive a shipping confirmation email with tracking information, so you can refresh your browser as much as your little heart desires until your package arrives.

International Orders

International orders also ship via USPS First Class mail, and typically arrive in 2–3 weeks. Not every country participates in USPS's delivery tracking program. International tracking updates will end at the U.S. border unless you live in one of the following countries: Australia, Belgium, Canada, Croatia, Estonia, Finland, Gemany, Great Britain and Northern Ireland, Hungary, Israel, Latvia, Lithuania, Malaysia, Malta, Netherlands, New Zealand, Singapore, Spain, or Switzerland. More information. 

Returns & Exchanges

Unfortunately, we aren’t able to accept returns or process exchanges at this time. If an item arrives damaged due to shipping or defective packaging, please email shop@benfwagner.com within 1 week of receipt with photos of the damaged item and packaging, and we’ll work to get you a replacement.

Wholesale

We’d love to work with you! Just email shop@benfwagner.com with a little info (the name of your shop, location, and what you’re interested in stocking) to get the ball rolling.

Stockists

We love our retail partners, and are thrilled to be stocked at the following stores: